What are gift cards?

Gift cards are prepaid stored-value cards issued by retailers or banks, used as an alternative to cash for purchases. They typically display a specific brand or theme and come in physical or digital formats.

What types of gift cards are available?

There are two main types:

• Closed-loop cards: Usable only at specific retailers or chains (e.g., Amazon, Starbucks)
• Open-loop cards: Carry payment network logos (Visa®, Mastercard®, American Express®) and work wherever those networks are accepted

Both types are available as physical plastic cards or digital e-gift cards.

Where can I purchase gift cards safely?

Safe purchase locations include:

• Directly from retailer stores or official websites
• Major grocery stores and pharmacies
• Bank websites for bank-issued cards
• Authorized resellers

Always purchase from reputable sources with secure payment systems.

Do gift cards expire?

Under U.S. federal law (Credit CARD Act of 2009):

• Gift cards cannot expire before five years from activation
• Some store cards may never expire
• Bank-issued cards typically have 5+ year expiration dates
• Inactivity fees may apply after certain periods

Always check specific terms and conditions for each card.

How do I use a gift card?

Usage depends on card type:

• Physical cards: Present at checkout in-store, or enter card number online
• Digital cards: Use the code provided via email during online checkout
• Cards with magnetic strips: Swipe at payment terminal
• Cards with chips: Insert into chip reader

Many retailers also allow adding cards to mobile wallet apps.

How can I check my gift card balance?

Balance checking methods:

• Visit the retailer's website balance checker
• Call the customer service number on the card
• Check in-store at customer service
• Use the retailer's mobile app if available
• Review receipts after purchases (often show remaining balance)

Can I make partial payments with a gift card?

Yes, most retailers allow partial payments. If your purchase exceeds the card balance, you can typically pay the difference with another payment method. Some online retailers may require full payment with one method, so verify policies beforehand.

How can I protect my gift card?

Protection measures:

• Keep purchase receipts as proof
• Register cards when registration is available
• Never share card numbers, PINs, or codes with strangers
• Be skeptical of unsolicited emails requesting card information
• Use cards promptly to minimize risk
• Photograph both sides of the card for records

What are common gift card scams?

Common scam types:

• Tampered cards: Criminals record card information in stores before activation
• Payment scams: Fraudsters demand gift cards as payment for fake services
• Fake giveaways: Scam offers of free gift cards to steal personal information
• Verification scams: Fake calls claiming to verify information
• Resale fraud: Selling used or fake cards on secondary markets

Important: Legitimate businesses and government agencies never require payment via gift cards.

What if my gift card is lost or stolen?

Steps to take:

1. Report loss immediately to the retailer or issuer
2. Provide receipt and card information if available
3. Follow issuer's replacement procedure
4. Be prepared to show proof of purchase

Recovery success depends on issuer policies. Registered cards typically offer better protection.

What is GiftZoon.org?

GiftZoon.org is an educational website providing comprehensive information about gift cards. We offer guides, security tips, usage tutorials, and best practices to help consumers make informed decisions. Our content is created by consumer education specialists.

Does GiftZoon.org sell gift cards?

No. GiftZoon.org is strictly an educational resource. We do not sell gift cards, process payments, or facilitate any gift card transactions. We provide information only to help consumers make informed decisions.

How can I contact GiftZoon.org?

Contact methods:

• Email: info@giftzoon.org
• Phone: +1 (628) 284-5719
• Contact form: Contact page
• Mail: 1455 Market Street, Suite 1200, San Francisco, CA 94103

We typically respond within 1-2 business days.