Refund Policy

Last Updated: October 13, 2025

1. Free Educational Resources

All current content on SaraGift.org is provided completely free of charge. Users have unlimited access to our comprehensive educational resources about gift cards without any payment requirements, subscription fees, or hidden costs.

We believe in providing accessible education to all consumers who want to learn about gift cards, regardless of their financial situation.

2. No Refunds for Free Content

Since all content is currently provided at no cost, there are no circumstances under which refunds would be applicable or necessary. Users can access, use, and benefit from all educational materials without any financial obligation.

3. Future Premium Services (If Implemented)

In the event that SaraGift.org introduces premium content, paid subscriptions, exclusive resources, or other fee-based services in the future, the following refund policy would apply:

3.1 Subscription-Based Services

For any future subscription-based premium services:

• Monthly Subscriptions: Refunds may be requested within 7 days of purchase if the service does not meet the described standards or if there are technical issues preventing access.
• Annual Subscriptions: Refunds may be requested within 30 days of purchase if the service does not meet the described standards.
• Partial Refunds: Pro-rated partial refunds may be offered for unused portions of longer-term subscriptions at our discretion.
• Cancellations: Subscriptions canceled mid-term will remain active until the end of the current billing period, with no additional charges thereafter.

3.2 One-Time Purchase Products

For any future one-time purchases (e.g., downloadable guides, special reports, or courses):

• Refunds may be requested within 14 days of purchase if the product does not meet the described standards or is significantly different from what was advertised.
• Products that have been fully downloaded, accessed, or used may only be eligible for refunds if they are demonstrably defective, materially incomplete, or significantly misrepresented in our description.
• Refund requests must include a clear explanation of the deficiency or misrepresentation.

4. Refund Request Process

In the event that we introduce paid services and you believe you are eligible for a refund, please follow these steps:

1. Submit a detailed refund request to refunds@saragift.org including:
   • Your order number or transaction ID
   • Email address used for the purchase
   • Date of purchase
   • Clear explanation of the reason for the refund request
   • Any supporting documentation or evidence
2. Our customer service team will review your request within 3-5 business days.
3. If additional information is needed, we will contact you via email.
4. If approved, refunds will be processed to the original payment method within 7-10 business days.
5. You will receive an email confirmation once your refund has been processed.

5. Non-Refundable Items and Circumstances

In the event that we introduce paid services, the following would not be eligible for refunds:

• Services that have been extensively used beyond a reasonable trial or evaluation period
• Custom-developed educational resources or consultation services created specifically for an individual user
• Services where the terms explicitly state they are non-refundable at the time of purchase
• Refund requests made after the applicable refund period has expired
• Services canceled for violation of our Terms of Service
• Promotional or discounted services explicitly marked as non-refundable

6. Exceptional Circumstances

We recognize that exceptional circumstances may arise. In such cases, we will review refund requests on a case-by-case basis. These may include:

• Significant technical issues that prevent service usage and cannot be resolved by our support team
• Unauthorized purchases or fraudulent transactions
• Major service outages or disruptions lasting more than 72 hours
• Medical emergencies or other extreme hardship situations (documentation may be required)

Decisions on exceptional circumstance refunds are at the sole discretion of saragift.org LLC.

7. Chargebacks and Disputed Charges

If you initiate a chargeback or payment dispute with your bank or credit card company without first attempting to resolve the matter directly with us, we reserve the right to:

• Immediately suspend or terminate your access to any paid services
• Investigate the dispute and provide evidence to the payment processor
• Pursue collection for any valid charges that were improperly charged back

We encourage you to contact us first to resolve any billing issues before initiating a chargeback.

8. Contact for Refund Inquiries

For any questions regarding this refund policy or to submit a refund request (in the event of future paid services), please contact:

Customer Service Department
saragift.org LLC
2150 Colorado Avenue, Suite 250
Santa Monica, CA 90404
United States

Email: refunds@saragift.org
Phone: +1 (323) 745-8920
Hours: Monday-Friday, 8:00 AM - 7:00 PM PST

9. Changes to This Refund Policy

We may update our Refund Policy from time to time to reflect changes in our services or for other operational, legal, or regulatory reasons. We will notify users of any material changes by:

• Posting the new policy on this page with an updated "Last Updated" date
• Sending an email notification to registered users (if applicable)
• Displaying a prominent notice on our website

Your continued use of our services following the posting of changes constitutes acceptance of those changes.

10. Governing Law

This Refund Policy shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.